Critical Drivers of Fan Satisfaction

National Basketball Association - MANAGER/SR MANAGER FAN DEVELOPMENT
Type of Position: Permanent
Location: New York, New York
Work Authorization: No work auth. restriction
Job Function: Business Development
Position Summary
This person is responsible for working closely with NBA/WNBA/NBDL teams to collect, create, and disseminate best practices in loyalty and customer service, in order to improve teams' fan satisfaction, loyalty and retention levels
Major Responsibilities
* Continuously evaluate, measure and report on the critical drivers of fan satisfaction, loyalty and retention
* Benchmark loyalty best practices across industries to help teams optimize retention programs, processes and perks -Catalogue STH retention practices per team
* Visit NBA/WNBA/NBDL arenas to evaluate service experiences
* Assist in development of analysis, recommendations and presentations to teams
Required Skills/Knowledge
* Analytical skills, including experience with regression analysis
* Presentation and facilitation skills
* Service operations management
Experience Needed
* Management consulting and/or financial services experience a must
* Loyalty marketing, customer relationship management and/or hospitality experience a plus
To apply for this position, please visit our website at www.nba.com/careers.
Follow the steps and apply to job #976.